From the 22 questions in the survey, these are the top five desired (what you want) and perceived (how we are doing) scores. Sometimes there is a significant difference between the two lists.
2003 SCU Top Five Desired
1. Making electronic resources accessible from my home or office
2. Easy-to-use access tools that allow me to find things on my own
3. A library Web site enabling me to locate information on my own
4. The electronic information resources I need
5. Making information easily accessible for independent use
2003 SCU Top Five Perceived
1. Employees who are consistently courteous
2. Willingness to help users
3. Employees who have the knowledge to answer user questions
4. Quiet space for individual activities
5. Employees who deal with users in a caring fashion
2003 Undergrad Top Five Desired
1. Making electronic resources accessible from my home or office
2. Easy-to-use access tools that allow me to find things on my own
3. A library Web site enabling me to locate information on my own
4. Modern equipment that lets me easily access needed information
5t. The electronic information resources I need
5t. Employees who have the knowledge to answer user questions
2003 Undergrad Top Five Perceived
1. Quiet space for individual activities
2. Employees who are consistently courteous
3. Employees who have the knowledge to answer user questions
4. A library Web site enabling me to locate information on my own
5. Willingness to help users
2003 Grad Top Five Desired
1. Making electronic resources accessible from my home or office
2. Quiet space for individual activities
3. Easy-to-use access tools that allow me to find things on my own
4. The electronic information resources I need
5. Modern equipment that lets me easily access needed information
2003 Grad Top Five Perceived
1. Employees who are consistently courteous
2. Willingness to help others
3. Readiness to respond to users’ questions
4. Employees who deal with users in a caring fashion
5. Employees who have the knowledge to answer user questions
2003 Faculty Top Five Desired
1. Making electronic resources accessible from my home or office
2. A library Web site enabling me to locate information on my own
3. Dependability in handling users’ service problems
4. Easy-to-use access tools that allow me to find things on my own
5. Making information easily accessible for independent use
2003 Faculty Top Five Perceived
1. Employees who are consistently courteous
2. Willingness to help users
3. Readiness to respond to users’ questions
4. Employees who deal with users in a caring fashion
5. Dependability in handling users’ service problems
2003 Library Staff Top Five Desired
1. Willingness to help users
2. Employees who have the knowledge to answer user questions
3. Making electronic resources accessible from my home or office
4. Employees who are consistently courteous
5. Readiness to respond to user’s questions
2003 Library Staff Top Five Perceived
1. Making electronic resources accessible from my home or office
2. Readiness to respond to users’ questions
3. Willingness to help users
4. Employees who have the knowledge to answer user questions
5t. Employees who are consistently courteous
5t. Employees who understand the needs of their users
2003 Staff Top Five Desired
1. Readiness to respond to users’ questions
2. Willingness to help users
3. Employees who are consistently courteous
4. A library Web site enabling me to locate information on my own
5. Employees who deal with users in a caring fashion
2003 Staff Top Five Perceived
1. Employees who are consistently courteous
2. Employees who deal with users in a caring fashion
3. Readiness to respond to users’ questions
4. Willingness to help users
5. Employees who have the knowledge to answer user questions