From the 22 questions in the survey, these are the top five desired (what you want) and perceived (how we are doing) scores. Sometimes there is a significant difference between the two lists.
2009 SCU Top Five Desired
1. Library space that inspires study and learning
2. Modern equipment that lets me easily access needed information
3. Print and/or electronic journal collections I require for my work
4. Quiet space for individual activities
5t. A comfortable and inviting location
5t. A getaway for study, learning, or research
2009 SCU Top Five Perceived
1. Modern equipment that lets me easily access needed information
2. A comfortable and inviting location
3. Willingness to help users
4. A getaway for study, learning, or research
5. Community space for group learning and group study
2009 Undergrad Top Five Desired
1. Library space that inspires study and learning
2. A getaway for study, learning, or research
3. A comfortable and inviting location
4. Modern equipment that lets me easily access needed information
5. Quiet space for individual activities
2009 Undergrad Top Five Perceived
1. Modern equipment that lets me easily access needed information
2. A comfortable and inviting location
3. A getaway for study, learning, or research
4. Community space for group learning and group study
5. Making information easily accessible for independent use
2009 Grad Top Five Desired
1. Library space that inspires study and learning
2. A library Web site enabling me to locate information on my own
3. Quiet space for individual activities
4. Making electronic resources accessible from my home or office
5. The electronic information resources I need
2009 Grad Top Five Perceived
1. Modern equipment that lets me easily access needed information
2. Willingness to help users
3. Readiness to respond to users’ questions
4. A comfortable and inviting location
5. Employees who are consistently courteous
2009 Faculty Top Five Desired
1. Print and/or electronic journal collections I require for my work
2. Making electronic resources accessible from my home or office
3. A library Web site enabling me to locate information on my own
4. The electronic information resources I need
5t. Employees who have the knowledge to answer user questions
5t. Willingness to help users
2009 Faculty Top Five Perceived
1. Employees who are consistently courteous
2. A comfortable and inviting location
3. Modern equipment that lets me easily access needed information
4. Willingness to help users
5. Readiness to respond to users’ questions
2009 Library Staff Top Five Desired
1. Readiness to respond to users’ questions
2. Willingness to help users
3. Employees who deal with users in a caring fashion
4t. Employees who are consistently courteous
4t. A library Web site enabling me to locate information on my own
4t. Making information easily accessible for independent use
2009 Library Staff Top Five Perceived
1. A comfortable and inviting location
2. Community space for group learning and group study
3. Modern equipment that lets me easily access needed information
4. Willingness to help users
5. Library space that inspires study and learning
2009 Staff Top Five Desired
1. Employees who are consistently courteous
2. A getaway for study, learning, or research
3. Modern equipment that lets me easily access needed information
4. Library space that inspires study and learning
5. The electronic information resources I need
2009 Staff Top Five Perceived
1. A comfortable and inviting location
2. Library space that inspires study and learning
3. Modern equipment that lets me easily access needed information
4. A getaway for study, learning, or research
5. Community space for group learning and group study