The University Library Administers the LibQUAL+ survey approximately every three years. The LibQUAL+ survey helps library staff solicit, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based, nationally-normed survey that helps library staff assess and improve library services. LibQUAL+ measures user perceptions of service quality in three dimensions:
- Affect of Service addresses how well library employees provide library services.
- Information Control focuses on a library's collections (physical and electronic), Website, and online tools that enable users to access needed resources.
- Library as Place focuses on the quality of library facilities.
LibQUAL+ was administered at Santa Clara University in 2003, 2006, 2009 & 2014. We anticipate another administration in 2017. View the results of LibQUAL+ surveys at SCU here.