Our Research and Reference services are grounded in the idea of Yes - we hear your question and we will find ways to answer your question to the best of our ability. Our goal is to connect our patrons to the answers that they need - be it an article, a book, citation support, etc. We aim to do this with a minimal amount of referrals - only what is appropriate.
Patrons should leave the interaction satisfied that their question was heard and that they have the resources to answer their question themselves. The service should provide instruction to the user about information sources, while also highlighting the resources that we offer that the user may not know about.