From the 22 questions in the survey, these are the top five desired (what you want) and perceived (how we are doing) scores. Sometimes there is a significant difference between the two lists.
2014 SCU Top Five Desired
1. A comfortable and inviting location
2. Library space that inspires study and learning
3t. Quiet space for individual activities
3t. A library Web site enabling me to locate information on my own
5. A getaway for study, learning, or research
2014 SCU Top Five Perceived
1. A comfortable and inviting location
2. Employees who are consistently courteous
3. Willingness to help users
4. Modern equipment that lets me easily access needed information
5. Employees who have the knowledge to answer user questions
2014 Undergrad Top Five Desired
1. A comfortable and inviting location
2. Library space that inspires study and learning
3. Quiet space for individual activities
4. A getaway for study, learning, or research
5. Community space for group learning and group study
2014 Undergrad Top Five Perceived
1. A comfortable and inviting location
2. Employees who are consistently courteous
3. Modern equipment that lets me easily access needed information
4. Employees who have the knowledge to answer user questions
5. Willingness to help users
2014 Grad Top Five Desired
1. Making electronic resources accessible from my home or office
2. Quiet space for individual activities
3. A library Web site enabling me to locate information on my own
4. Library space that inspires study and learning
5. A comfortable and inviting location
2014 Grad Top Five Perceived
1. Making electronic resources accessible from my home or office
2. Employees who are consistently courteous
3. A comfortable and inviting location
4t. Willingness to help users
4t. Quiet space for individual activities
2014 Faculty Top Five Desired
1. A library Web site enabling me to locate information on my own
2. Employees who have the knowledge to answer user questions
3. Easy-to-use access tools that allow me to find things on my own
4. Making electronic resources accessible from my home or office
5. Making information easily accessible from independent use
2014 Faculty Top Five Perceived
1. Employees who are consistently courteous
2. Employees who instill confidence in users
3. Employees who deal with users in a caring fashion
4. Giving users individual attention
5. Willingness to help users
2014 Library Staff Top Five Desired
1. Willingness to help users
2. Easy-to-use access tools that allow me to find things on my own
3t. A comfortable and inviting location
3t. A getaway for study, learning, or research
5. Employees who have the knowledge to answer user questions
2014 Library Staff Top Five Perceived
1. Making information easily accessible for independent use
2t. Employees who are consistently courteous
2t. Quiet space for individual activities
2t. A comfortable and inviting location
5. Employees who understand the needs of their users
2014 Staff Top Five Desired
1. Employees who have the knowledge to answer user questions
2. Employees who understand the needs of their users
3. Modern equipment that lets me easily access needed information
4. Readiness to respond to users’ questions
5. A comfortable and inviting location
2014 Staff Top Five Perceived
1. Willingness to help users
2. Employees who are consistently courteous
3. Modern equipment that lets me easily access needed information
4. Dependability in handling users’ service problems
5. Making information easily accessible for independent use