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Library Service Quality Survey (LibQUAL+): Home

About LibQUAL+


Santa Clara University was one of 300 library institutions who participated in the LibQUAL+ library service quality survey in 2014. Since 2000, LibQUAL+ has been administered at over 1200 libraries, with more than 1.4 million survey users; and the survey instrument is currently available in 17 languages.  This site provides information about the 2014 administration of this survey at Santa Clara University, as well as links to reports from previous years.

About the LibQUAL+ Survey

The LibQUAL+ survey helps library staff solicit, understand, and act upon users’ opinions of service quality. The program’s centerpiece is a rigorously tested Web-based, nationally-normed survey that helps library staff assess and improve library services. LibQUAL+ measures user perceptions of service quality in three dimensions:

Affect of Service addresses how well library employees provide library services.
Information Control focuses on a library's collections (physical and electronic), Website, and online tools that enable users to access needed resources.
Library as Place focuses on the quality of library facilities.

Additional information regarding the LibQUAL+ survey and SCU's previous reports are available here.

2014 LibQual Reports

Complete survey results are available here:

Thank You for Participating - the Best Response Ever

Sample Comments from Undergrads

Here are some comments we received from undergraduate students about how the library is doing:

"I believe there needs to be more seating for students in the library. Ideally there would be another level to the library. I have had to turn around and leave the library a couple times as I have been unable to find a seat." 

"Our library is great! Only suggestion is making the cafe feel more like a lounge with low seats so we can do work there as well."

"I get frustrated when the printers are out of ink/paper and I am in a rush to print something.  That would be my biggest complaint. And I wish there were snack and drink vending machines!"

"I would love to see the presence of a fiction collection at SCU. Currently the fiction collection is depressingly small. Most classics aren't available, let alone any recent works. It is possible to order things through link+, but it would be nice to be able to have fiction more available."

"It would be nice to increase the number of available rooms or seats in the library. During finals or dead week, it is really difficult to find a space to study."