From the 22 questions in the survey, these are the top five desired (what you want) and perceived (how we are doing) scores. Sometimes there is a significant difference between the two lists.
2006 SCU Top Five Desired
1. Print and/or electronic journal collections I require for my work
2. Making electronic resources accessible from my home or office
3. A library web site enabling me to locate information on my own
4. The electronic information resources I need
5. Easy-to-use access tools that allow me to find things on my own
2006 SCU Top Five Perceived
1. Employees who are consistently courteous
2. Readiness to respond to users’ questions
3. Employees who have the knowledge to answer user questions
4. Employees who deal with users in a caring fashion
5. Willingness to help users
2006 Undergrad Top Five Desired
1. Print and/or electronic journal collections I require for my work
2. Making electronic resources accessible from my home or office
3. A library Web site enabling me to locate information on my own
4. The printed library materials I need for my work
5. The electronic information resources I need
2006 Undergrad Top Five Perceived
1. Employees who have the knowledge to answer user questions
2. Employees who are consistently courteous
3. Employees who deal with users in a caring fashion
4. Readiness to respond to users’ questions
5. Willingness to help users
2006 Grad Top Five Desired
1. Making electronic resources accessible from my home or office
2. A library Web site enabling me to locate information on my own
3. The electronic information resources I need
4. Modern equipment that lets me easily access needed information
5. Employees who have the knowledge to answer user questions
2006 Grad Top Five Perceived
1. Employees who are consistently courteous
2. Readiness to respond to users’ questions
3. Employees who have the knowledge to answer user questions
4. Willingness to help users
5. Employees who deal with users in a caring fashion
2006 Faculty Top Five Desired
1. Print and/or electronic journal collections I require for my work
2. Making electronic resources accessible from my home or office
3. The electronic information resources I need
4. Easy-to-use access tools that allow me to find things on my own
5t. Readiness to respond to users’ questions
5t. A library Web site enabling me to locate information on my own
5t. Making information easily accessible for independent use
2006 Faculty Top Five Perceived
1. Employees who are consistently courteous
2. Readiness to respond to users’ questions
3. Willingness to help users
4. Employees who have the knowledge to answer user questions
5. Employees who deal with users in a caring fashion
2006 Library Staff Top Five Desired
1. Willingness to help users
2. Employees who understand the needs of their users
3. Employees who are consistently courteous
4. The printed library materials I need for my work
5. Easy-to-use access tools that allow me to find things on my own
2006 Library Staff Top Five Perceived
1. Willingness to help users
2. Modern equipment that lets me easily access needed information
3. Print and/or electronic journal collections I require for my work
4. The electronic information resources I need
5. Making electronic resources accessible from my home or office
2006 Staff Top Five Desired
1. A library Web site enabling me to locate information on my own
2. Print and/or electronic journal collections I require for my work
3. A comfortable and inviting location
4. Readiness to respond to users’ questions
5. Employees who are consistently courteous
2006 Staff Top Five Perceived
1. Readiness to respond to users’ questions
2. Willingness to help users
3. Employees who are consistently courteous
4. Employees who deal with users in a caring fashion
5. Dependability in handling users’ service problems